CMRE provides a well-oiled bad debt recovery program that balances customer service, effective negotiations, and legal compliance to help you minimize lost profits. 

With more than 40 years of healthcare experience, our recovery program offers a competitive edge over alternative bad debt options, because we understand the specific needs related to medical debt.

Bad Debt Recovery Services

Our dedicated practices for performing effective medical debt recovery incorporate:

    • educating and informing the patient/responsible party about why a balance is outstanding when it might be impacted by insurance coverage, financial assistance, or government programs;
    • providing patients/responsible parties with respect and compassion in their interactions with our staff;
    • performing insurance eligibility if needed, as well as submitting or re-submitting insurance claims

We continue to refine our staff, operations, and technology to maximize results through:

    • compliance placement scrubs for duplicate accounts, bankruptcy, phone numbers/address verification and deceased status
    • tying account balances when possible for a patient/responsible party to limit the volume of communication and make it easier to address multiple balances at once
    • financial assistance assessments
    • full-cycle dispute research and resolution
    • legally compliant written communications
    • bilingual call center operations with extended hours, augmented by a secure patient website and 24/7 interactive IVR system

CMRE Client Benefits

As your partner in bad debt recovery, CMRE provides you with:

    • secure electronic health record file (EHR) placement, seamlessly integrated with your existing systems
    • dedicated team members trained in this specialty field to address your questions, concerns, or needs
    • ongoing, customizable reporting of our work and its results
    • automated account inventory
    • optional credit reporting
    • optional no-cost to client litigation services