MAXIMIZE RETURNS THROUGH CMRE DEBT PREVENTION SOLUTIONS

(a specialized service division of CMRE Financial Services, Inc.)

HRMG offers a robust self-pay outsourcing solution that allows you to focus on providing medical treatment, rather than dedicating your valuable resources to performing post-service collections and trying to prevent bad debt. 

CMRE Debt Prevention Services with HRMG Self-Pay

We employ a unique approach to proactive patient engagement, allowing us to communicate with the patient/responsible party according to your organization’s individual policies and procedures. Our agents concentrate on account resolution to avoid potential bad debt through:

• data scrubs for demographics validation (addresses and phone numbers), social security number validation, bankruptcy, deceased & propensity to pay scoring
• financial assistance assessment
• automated presumptive eligibility
• insurance eligibility screening and verification
• full-cycle dispute research and resolution
• customized payment plans

Our program also expands how you can effectively communicate with the patient/responsible party through:

• legally compliant written notices and monthly statements that we partner with you to create
• personalized, secure patient website featuring:
  • one-time or recurring payments
  • requests for documents (i.e. summary bill, financial assessment form and correspondence)
  • updating demographics
  • providing insurance information
• extended business hours to serve the patient/responsible party
• 24/7 interactive phone IVR
• comprehensive patient EFT payment option at zero cost to you

HRMG Client Benefits

As your partner in debt prevention, HRMG provides you with:

• secure electronic health record file (EHR) placement, seamlessly integrated with your existing systems
• dedicated team members trained in this specialty field to address your questions, concerns, or needs
• ongoing, customizable reporting of our work and its results
• automated account inventory
• development and implementation of best practices for your policies and procedures